Refund policy
At Dripza, we want you to love what you order. If you are not completely satisfied with your purchase, we offer returns and exchanges on eligible products subject to the terms below.
1. Return Window
You may request a return within 15 days from the date your order is delivered.
To be eligible for a return, the product must:
- Be unused, unworn and unwashed.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with the original packaging, where applicable.
- Not have any stains, perfume/deodorant marks, damage or signs of use.
- Be accompanied by the original order details or proof of purchase.
We may inspect returned products before approving a refund or exchange.
2. Products Eligible for Return
Eligible regular products, including T-shirts, oversized T-shirts and hoodies, may be returned within the 15-day return period if they meet the conditions mentioned above.
Please check the product page before purchasing, as certain products may have specific return or exchange conditions.
3. Non-Returnable Products
The following products are generally not eligible for return or exchange:
- Customized / personalized T-shirts made according to the customer's uploaded image, artwork, text or other specifications.
- Products that have been washed, worn or used.
- Products with removed or damaged tags.
- Products that have been altered, modified or damaged after delivery.
- Products returned without their required original packaging.
- Hygiene-sensitive products, where applicable.
- Gift cards and other products specifically marked as non-returnable on the product page.
Customized Products
Because customized products are made specifically for you, they cannot normally be returned simply because you changed your mind, selected the wrong design, or no longer want the product.
However, customized products may still be eligible for a replacement or refund if they arrive damaged, defective, incorrect, or materially different from the customization approved by you.
4. Damaged, Defective or Wrong Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing an item
- Different from the product you ordered
please contact us at shopdripzaa@gmail.com within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging and shipping label.
- A video of the unboxing, if available.
An unboxing video can help us investigate delivery-related issues, but the absence of a video will not by itself determine your statutory consumer rights.
If the issue is verified as our responsibility, Dripza will bear the applicable return/reverse-shipping cost and will arrange an appropriate replacement, exchange or refund, subject to availability and applicable law.
5. How to Request a Return
To request a return:
Step 1: Email us at shopdripzaa@gmail.com with your order number and reason for return.
Step 2: Our customer support team will review your request.
Step 3: If approved, we will provide return instructions and arrange a reverse pickup where available.
Step 4: Pack the product securely and hand it over to the delivery partner.
Step 5: Once the returned product reaches us, it may be inspected for eligibility.
Step 6: After approval, we will process your refund or exchange.
Please do not send products back to us without receiving return instructions from Dripza.
6. Return Pickup
For approved returns, reverse pickup will generally be attempted within 2–7 business days, depending on your location and courier availability.
Courier timelines may vary for remote or non-serviceable locations.
If a reverse pickup is unavailable in your area, we may provide alternative return instructions.
7. Return Shipping Charges
For a customer-initiated return, a return/reverse-pickup fee of ₹99 may be deducted from the eligible refund amount.
Examples include:
- Wrong size selected.
- Change of mind.
- No longer wanting the product.
- Personal preference regarding colour/design/fit.
For products that are confirmed to be defective, damaged, wrong or incorrectly supplied by Dripza, Dripza will bear the applicable return shipping cost.
8. Refunds
Once your returned product has been received and successfully inspected, the refund will normally be initiated within 5–7 business days after approval.
The actual time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
Where applicable, refunds will generally be made to the original payment method used for the order.
If you have not received your refund after the expected processing period, please contact us at:
9. Shipping Charges
For customer-initiated returns, the original shipping charges, COD charges or other non-product charges may not be refundable, unless required by applicable law or where the return is due to an error, defect or issue attributable to Dripza.
The refund amount will be calculated based on the eligible amount actually paid for the returned product after applicable discounts and adjustments.
10. Exchanges
We may offer exchanges for eligible products within 15 days of delivery, subject to product availability.
An exchange may be requested for:
- Size
- Colour
- Eligible product replacement
The product must meet the same return conditions described above.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, where applicable.
Customized products are generally not eligible for size/colour/design exchanges because they are produced specifically according to the customer's specifications.
11. Sale & Discounted Products
Products purchased during sales, promotional campaigns or using discount codes may have specific return or exchange conditions.
Unless a product is specifically marked "Final Sale – Non-Returnable", our standard return policy will generally apply to eligible products.
Any special return conditions applicable to a promotional product will be displayed on the relevant product page or communicated at checkout.
12. Order Cancellation
You may request cancellation before your order has been dispatched.
Once an order has been dispatched or entered into the production process for a customized product, cancellation may no longer be possible.
For customized products, production may begin shortly after the order is placed.
If cancellation is accepted, any eligible refund will be processed according to the applicable refund procedure.
13. Return Inspection
All returned products may undergo a quality inspection.
A return may be rejected if the product:
- Shows signs of use or washing.
- Has stains, odours or other signs of wear.
- Has missing or removed tags.
- Has been altered or damaged after delivery.
- Does not correspond to the original order.
- Is returned outside the applicable return period without an approved exception.
If a return is rejected, we may arrange for the product to be sent back to you.
14. Fraudulent or Abusive Returns
Dripza reserves the right to investigate unusual or potentially fraudulent return activity.
We may take appropriate action where there is evidence of:
- Repeated fraudulent return claims.
- Returning products that were used or altered.
- Returning a different product from the one purchased.
- Manipulation or misuse of the return process.
Nothing in this section limits any rights available to consumers under applicable law.
15. Consumer Rights
This policy is intended to explain Dripza's normal return and refund process. It does not exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.
Dripza will comply with applicable consumer protection and e-commerce requirements. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and subsequent amendments as part of India's consumer-protection framework.
Contact Us
For any return, refund or exchange-related questions:
Dripza
Email: shopdripzaa@gmail.com
Website: https://dripza.in/